BT has been fined £800,000 by the communications watchdog Ofcom after delays launching a text-to-speech servic.
Ofcom had given all phone operators until April 18 to develop speeech to text service accessible via a desktop computer, tablet or smartphone.
However BT did not complete its “Next Generation Text Service” on time and did not have it running until September. BT claimed that there were issues with the sound quality of emergency calls.
Claudio Pollack, Ofcom’s consumer and content group director, said: “The size of the penalty imposed on BT reflects the importance of providing an improved text relay service to its customers with hearing and speech impairments.
“However, BT has invested significantly in launching the new text relay service, which allows users to have conversations more easily and fluently and on new devices. We welcome the fact the service is now operating successfully.”